Warranty:
Standard Hardware Warranty:
All hardware we sell is warranted to be in
good working order and to remain in good working order for
its Warranty Period. Any part found to be defective, will
be replaced at no charge as set forth in the warranty procedures.
Warranty Period:
All hardware we sell has either a:
1-Year Warranty on all hardware
90-Day Warranty on all hardware
The length of the Warranty Period is determined
by two factors, the age of the hardware and how mechanical
it is. Each item we have for sale on this web site has the
Warranty Period is listed on the page where it is for sale.
If you have any questions regarding the Warranty Period of
an item, please contact Michael Hankerson.
Warranty procedures:
All equipment we sell, unless otherwise specified,
is Sun Microsystems bar-coded. This bar-code contains a Sun
part number and a unique Sun serial number. We record this
number prior to shipping.
If any part fails during the Warranty Period,
you need to call, fax, or e-mail us the serial number of the
failing part no later than two business days after expiration
of the Warranty Period. We will maintain a stock of the most
common parts we sell. For these common parts we will ship
you an advanced replacement within 24-hours. Less common parts
will be shipped out within 72-hours. Cut off time is 3:00
PM Arizona time.
The failing part must be returned to Genesis Equipment Marketing within 5 business days. The serial number
must match the serial number of the original part we shipped
you. The part must be received with NO signs of physical damage,
including shipping damage. If a part is not returned, returned
but the serial number does not match, the serial number has
been removed, or the serial number has been tampered with,
or if the part is returned damaged, you agree to pay our standard
rate for the part. Failure to pay this bill will void all
warranties.
We will pay to ship the warranted part to
you by the same method as we originally shipped you the equipment.
You can give us your Federal Express account number if you
need the equipment overnight. You must pay to return the defective
part to us.
Exclusions and Additional Terms:
Our Warranty Period does not include theft,
or any physical damage including damage due to shipping, lightning,
fire, flood, other acts of nature, and acts of war or terrorism.
Warranties are only available within the US and Canada. If
you are outside this area, please contact us for details on
how we may help you.
You are responsible for determining what part is failing.
Sun Servers and Workstations have built in diagnostics that
will assist in this process. We are also available from 9:00
AM to 5:00 PM Arizona time Monday through Friday to answer
any questions you have by phone.
An “on-Site” technician is not included in our
Warranty. If you need one, you should buy a
Maintenance Contract.
We do not offer any software support, including Solaris.
The obligations contained in this warranty are expressly in
lieu of any other obligation, guarantee or warranty, express
or implied, including any implied warranty of merchantability
or fitness for a particular purpose, and in any event, any
recovery under any warranty shall not include any incidental
or consequential damages.
In the event there is any claim arising out of the warranty
provided herein, you agree as follows:
(i) The terms of the warranty shall be construed
according to the laws of the state of Arizona,
(ii) Any legal action shall be brought and
enforced in state or federal courts located in Maricopa County,
Arizona, and
(iii) The party prevailing in any legal action
shall be entitled to reimbursement of its attorneys’
fees and court costs, in addition to any other rights or remedies
to which it may be entitled.
